STORE POLICY
SHIPPING POLICY
1. General Information
We strive to provide efficient and reliable shipping services to all our customers. The following policy outlines our shipping processes and guidelines to ensure transparency and customer satisfaction.
2. Order Processing Time
- All orders are processed within 1-2 weeks on average (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped.
3. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times depend on your location and the shipping method chosen:
| Shipping Method | Estimated Delivery Time |
|-----------------------------|---------------------------|
| Standard Shipping (US) | 2-5 business days |
| International Shipping | 5-10 business days |
4. Shipping Destinations
- We ship domestically within the United States and internationally to select countries.
- Please note that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order status on our website using the provided tracking number.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order at brentartmanart@gmail.com with your order number and a photo of the item’s condition.
- We will arrange for a replacement or issue a refund based on the circumstances.
7. Return Shipping
- For information about returning items, please refer to our Return Policy.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged, defective, or incorrect item).
8. Changes to This Shipping Policy
- We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date.
RETURNS POLICY
Thank you for choosing my artistic clocks! I want to ensure your complete satisfaction with your purchase. Therefore, I offer a hassle-free 30-day return policy from the date you received your item.
If for any reason you are not satisfied with your clock, you have the option to return it within 30 days for either a replacement or a full refund.
To initiate a return, please follow these steps:
-
Contact me via email at brentartmanart@gmail.com with your order details and reason for return.
-
Once I receive your email, I will provide you with further instructions on how to proceed with the return process.
-
Please make sure to carefully package the item to prevent any damage during return shipment.
Upon receiving the returned item, I will process your request promptly. If you opt for a replacement, I will ship the new item to you as soon as possible. If you choose a refund, I will issue it to the original payment method used for the purchase.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Afterpay
Offline Payments
PRIVACY POLICY
Information We Collect
Personal Information
We may collect personal information you provide, such as:
-
Name
-
Email address
-
Mailing address
-
Payment information
Non-Personal Information
We automatically collect non-personal information, including:
-
IP address
-
Browser type
-
Operating system
-
Pages viewed
-
Cookies and similar technologies
How We Use Your Information
We use the information to:
-
Provide and maintain services
-
Process transactions
-
Communicate with you
-
Personalize your experience
-
Improve our Website
-
Comply with legal obligations
Sharing Your Information
We do not share your personal information with third parties except to:
-
Service providers performing services on our behalf
-
Comply with legal obligations
-
Protect our rights and safety