STORE POLICY

Shipping Policy

SHIPPING POLICY

1. General Information
We strive to provide efficient and reliable shipping services to all our customers. The following policy outlines our shipping processes and guidelines to ensure transparency and customer satisfaction.

2. Order Processing Time
- All orders are processed within 1-2 weeks on average (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped.

3. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times depend on your location and the shipping method chosen:

| Shipping Method | Estimated Delivery Time |
|-----------------------------|---------------------------|
| Standard Shipping (US) | 2-5 business days |
| International Shipping | 5-10 business days |

4. Shipping Destinations
- We ship domestically within the United States and internationally to select countries.
- Please note that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient.

5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order status on our website using the provided tracking number.

6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order at brentartmanart@gmail.com with your order number and a photo of the item’s condition.
- We will arrange for a replacement or issue a refund based on the circumstances.

7. Return Shipping
- For information about returning items, please refer to our Return Policy.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged, defective, or incorrect item).

8. Changes to This Shipping Policy
- We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date.

Returns Policy

RETURNS POLICY

Thank you for choosing my artistic clocks! I want to ensure your complete satisfaction with your purchase. Therefore, I offer a hassle-free 30-day return policy from the date you received your item.

If for any reason you are not satisfied with your clock, you have the option to return it within 30 days for either a replacement or a full refund.

To initiate a return, please follow these steps:

Contact me via email at brentartmanart@gmail.com with your order details and reason for return.
Once I receive your email, I will provide you with further instructions on how to proceed with the return process.
Please make sure to carefully package the item to prevent any damage during return shipment.

Upon receiving the returned item, I will process your request promptly. If you opt for a replacement, I will ship the new item to you as soon as possible. If you choose a refund, I will issue it to the original payment method used for the purchase.

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Afterpay

Offline Payments

PRIVACY POLICY

Information We Collect

Personal Information

We may collect personal information you provide, such as:

Name
Email address
Mailing address
Payment information

Non-Personal Information

We automatically collect non-personal information, including:

IP address
Browser type
Operating system
Pages viewed
Cookies and similar technologies

How We Use Your Information

We use the information to:

Provide and maintain services
Process transactions
Communicate with you
Personalize your experience
Improve our Website
Comply with legal obligations

Sharing Your Information

We do not share your personal information with third parties except to:

Service providers performing services on our behalf
Comply with legal obligations
Protect our rights and safety

FAQ'S

How much is shipping?

For orders within the United States, shipping is free. For international orders, shipping costs typically range from $50 to $100 depending on the location and size of the artwork. We take great care in packaging and shipping our artwork to ensure it reaches our customers safely and in pristine condition. If you have any specific shipping inquiries or require expedited shipping, please feel free to contact me directly.
How long will it take to get my piece?

At Brent Artman Art, I pride myself on delivering high-quality, custom artwork in a timely manner. The production time for each piece varies depending on the complexity and size of the artwork. Typically, smaller pieces such as clocks and within 1-2 weeks, while larger or more intricate pieces may take up to 4-6 weeks. Additionally, if you have a specific deadline or timeline in mind, please let me know, and I will do my best to accommodate your request. I understand the excitement of receiving your custom artwork and strive to keep you informed about the progress every step of the way. Your satisfaction and receiving your unique piece in a timely manner are of the utmost importance to me at Brent Artman Art.
Will the color in the piece change over time?

No, at Brent Artman Art, I understand the importance of preserving the integrity of my artwork. To ensure long-lasting vibrancy, all of my pieces are clear coated with top-quality sealant. This protective coating not only maintains the original colors but also adds a beautiful sheen to the artwork. You can be confident that the colors of your art piece will remain as stunning as the day you acquired it.
How does the copper change color?

When you heat the copper it attracts more oxygen molecules onto the copper causing the copper to oxidize. Different levels of heat will build up layers of oxidation which refracts the light creating the beautiful colors you see.
Do you take commissions?

Yes, at Brent Artman Art, we absolutely take commissions! If you have a specific vision in mind or want a personalized artwork, I can bring your ideas to life. Whether it's a landscape, logo, abstract, or any other artistic creation, I am dedicated to working closely with you to ensure your vision is realized. Please feel free to reach out to me to discuss your commission ideas, and I will be more than happy to assist you in creating a one-of-a-kind piece of art.
What type of power source and hanging mechanism does the clocks by Brent Artman Art require?

A: The art clocks by Brent Artman Art are powered by a single AA battery and come with a hanger included on the back for easy installation. The clock mechanism is designed to be silent, allowing you to enjoy the artwork without any disruptive ticking sounds. This combination of a reliable power source and a simple hanging mechanism ensures that my art clocks are convenient to use and display in any space.